Starbucks Espresso
People research and interface design for behind-the-counter espresso machines, deployed worldwide. Is it about the coffee? Is it about the milk? Is it about the people? Deploying behind-the-counter espresso machines to Starbucks stores worldwide meant we had to get everything about the new product right. That started with building a deep understanding of the baristas and designing the new experience alongside them.
* Note: each project was touched by many. My contributions are specified under ‘roles’.
Role(s)
Field Research, Prototyping, Design of Experiments, Creative Brief, User Mapping, Wireframes, Usability Testing, User Interface Design, Developer Hand-off